FAQ – Frequently Asked Questions
Find here the answers to the most common questions about our products and services. In our Frequently Asked Questions (FAQ), we gather clear and detailed information so you can resolve your queries quickly, without having to wait for a direct response.
GoParty VR brings virtual reality and mixed reality wherever you request it. We have between 1 and 6 standalone headsets that we take directly to your event. Enjoy virtual reality and mixed reality at your home, in gardens, terraces, venues, halls, private courts, private parking areas, etc. Setup, briefing, and takedown are free: you only pay for the play and/or experience time. You only pay to enjoy!
We currently operate throughout the province of Málaga. Travel is free up to 10 km from Marbella city center. Beyond that distance, a fixed surcharge between €15 and €45 will apply, depending on the area (see our price table for more details).
Yes. The minimum service is 1 headset for 1 hour. You can extend it in blocks of 1 hour or 30 minutes, up to a maximum of 4 hours. For longer events, please contact us — we will be happy to assist you.
Absolutely! Our headsets are compatible with most frames and feature additional lens protection for users who wear glasses.
All headsets and peripherals are disinfected after each use with a virucidal and bactericidal solution.
Each user must wear a disposable face mask that protects both the user and the headset in the forehead and cheek area. GoParty VR provides them free of charge.
The use of hydroalcoholic gel is mandatory before using the headsets and accessories. GoParty VR provides it free of charge.
In-ear headphones are always used with mandatory disposable protective covers. They are also sanitized after each use.
It is preferable to have a large surface area, although it is not essential. The headsets allow you to limit the usage area and offer a “seated mode,” recommended for small spaces or experiences that require it (for example, roller coasters or driving simulators). There are various possibilities for use, both standing and seated. We always look for the best solution, adapting the activity to the available space.
The ground must be flat and free of obstacles, and if it is outdoors, it should be in the shade and away from pools or ponds. A minimum of 2 m² per headset is recommended.
No se utilizarán los dispositivos en espacios soleados ni demasiado próximos a piscinas o estanques.
On uneven or obstructed surfaces, only seated mode will be allowed.
More questions? Get in touch with us — we’ll be happy to advise you.
A power outlet (220V) is only required for events lasting more than 3 hours or if you want live streaming of the game. GoParty VR provides extension cords if needed.
Disponemos de conexión portátil de alta velocidad. Aunque una red de fibra óptica o 5G como respaldo es recomendable, no es obligatoria: utilizaremos siempre nuestra propia conexión como primera opción.
Includes:
Visores, mandos, pistolas básicas VR.
Juegos y/o experiencias contratadas.
Pantalla para espectadores (requiere toma de corriente).
Técnico / monitor.
Montaje, briefing, desmontaje.
Protocolo de higiene premium.
Additional costs only apply for travel (>10 km), nighttime hours, or haptic gun rental.
We have a single table based on the number of headsets and the service duration.
Example: 5 headsets for 1 hour = €200.
Only add possible surcharges for travel or other extras if needed.
Yes. From Monday to Thursday, when booking a minimum of 2 hours, you can choose between 30 extra minutes of play/experience or an additional headset at no extra cost (check current promotions).
Yes, as long as the schedule allows. You can extend the time in blocks of 1 hour or 30 minutes, keeping the established prices. The service cannot be extended beyond 12:00 a.m.
Haptic guns: simulate recoil, have a more realistic weight, and provide greater immersion. Price: €3/unit per 30 min.
Basic guns: no recoil, but with some weight. They are free and have no time limit.
Available for right-handed and left-handed users.
We offer games and experiences suitable for all ages. We recommend their use from the age of 8.
Minors must always be accompanied by a responsible adult.
Failure to comply with this rule may result in the immediate suspension of the service without the right to a refund.
No. The use of headsets under the influence of alcohol or psychoactive substances is strictly prohibited.
Failure to comply will result in the cancellation of the service without the right to a refund.
If you suffer from photosensitive epilepsy, vertigo, hypertension, any heart condition, are pregnant, or have any medical condition that could be aggravated, consult your doctor before using VR. GoParty VR may deny use for safety reasons.
With 6 headsets for 1 hour, up to 36 people can rotate (approx. 10 minutes per turn). There is no maximum limit: it depends on the number of attendees, the type of game and/or experience, and how the event is organized.
We’ll help you find the ideal setup. Tell us your plan and we’ll make it happen!
If it rains or there are adverse weather conditions:
The activity will be moved to an indoor space if possible.
If you do not have a covered space, you may reschedule at no cost or request a full refund of the booking amount.
We always monitor the weather forecast at outdoor locations to prevent incidents.
Book via phone, WhatsApp, or email.
30% deposit (via Bizum or card) to secure the date.
The remaining payment will be made after signing the contract and before the start of the event.
IMPORTANT:
Bank transfer payments are accepted only at the time of booking, provided that both the booking and the transfer are made at least 4 days (96 hours) before the event date.
This payment method requires 100% of the total amount of the contracted service and the same cancellation policy applies, with a 30% deposit of the total amount.
Bank transfer payments are not accepted for time extensions during ongoing events.
Cancellations made 7 or more days in advance: full refund of the deposit.
Between 7 and 2 days (48 h) in advance: 50% refund of the deposit.
Less than 48 hours in advance: the deposit is non-refundable.
You can reschedule once without penalty with at least 5 days’ notice, subject to availability.
Cancellations due to weather conditions (outdoor events):
In the event of cancellation due to adverse weather conditions that prevent the event from taking place outdoors and it is not possible to move it to an indoor space, the client will be offered the option to reschedule the event for a new date (subject to availability) or receive a full refund of the amount paid.
Yes, until 12:00 a.m.
Between 10:00 p.m. and 12:00 a.m., a surcharge of €30/hour or €15/30 minutes applies, regardless of the number of headsets.
Yes. Contact us and we will arrange a service tailored to your long-duration event.
Yes. We offer educational days and team-building activities with a 10% discount on the standard rate.
We issue VAT-exempt educational invoices when applicable. Contact us for details.
You have a 15-minute grace period. After that, play/experience time will be deducted according to the delay (up to 30 minutes).
The maximum waiting time is 45 minutes. After that period, the event will be cancelled with no right to a refund.
⚠️ Important: Please keep the phone used for the booking operational. We are likely to contact you before the event.
The client may request the suspension or reduction of the ongoing event for reasons beyond GoParty VR’s control; however, they will not be entitled to any refund or compensation of any kind.
No problem! Your messages via email or WhatsApp will be automatically translated, and you will receive our replies in your language.
During the event, we use a high-quality simultaneous translation system that allows communication between two or more people in multiple languages. Communication will not be an obstacle!
We’ll be happy to help! Get in touch with us and we’ll answer any questions you may have.